Do you have an exchange/refund policy?

We are happy to exchange your unopened product for another within fifteen (15) days of you receiving your order. Due to hygienic reasons we only exchange items that have not been opened, worn or tampered with. Additional refund information is found here.

May I exchange my order?

We are more than happy to accommodate exchanges that have NOT been opened, worn or tampered with.

You may exchange your order ONLY if they have NOT been opened and not taken out of the packaging within the 15 days of receiving your order. 

Why is my order non-exchangeable if opened?

We take matters of hygiene and public safety seriously and DO NOT ALLOW opened items to be returned for the safety of all of our clients.

We are not alone; other hair and beauty suppliers do not allow returns of opened items for the same reasons.

Do I have to pay for the shipping of my exchange or return?

You are responsible for all exchange and or return shipping costs and we recommend that you send your exchange or return with a tracking number as Sully Grace Beauty LLC will not be held responsible for lost returns

 

When will I receive my exchange?

We will send you the different product after we have received, inspected, and confirmed that the returned products were not opened. 

What is the exchange period?

After we receive your package we can take up to 48hrs to be processed and new products be mailed out.

How may I contact you?

You may contact us by e-mail at contact@sullygracebeauty.com and we will reply to you within 24 hours.

How do I return my package?

Simply send your *unopened* products back to the below address.

*Sully Grace Beauty / Returns
527 SE 33rd St Cape Coral FL 33904

Please follow the below instructions to ensure that your return will be processed and received:

STEP 1.
Please contact Sully Grace Beauty customer service to ensure we have the product in stock you are wanting to exchange for. 

STEP 2.
Be sure to include any promotional items or gifts when doing a refund that may have been included with your purchase. When doing an exchange you do not need to return your promotional items or gifts sent by Sully Grace Beauty LLC.

STEP 3.
We strongly suggest keeping your tracking number so we can confirm your package has been safely delivered to us! We will not accept responsibility for items lost during transit. You are responsible for the shipping cost to return your set back to us.

STEP 5.
Please allow 2 business days from the date the return is delivered to be notified by a representative.

For additional questions or concerns, please contact us at contact@sullygracebeauty.com, we are here to help you!

Shipping cost for Return or Exchange:

Refunds for any return exclude the initial shipping cost paid to ship your package, that shipping fee is non-refundable.

Earn a $15 Gift Card


Because we care we are giving a $15 Gift Card to all of our customers who share their testimonial with us on social media. Our focus is to improve our customer experience. We like to hear your thoughts on order packaging, product presentation, and product quality.

FAQ

How does it work?

When you make a purchase from Sully Grace Beauty and receive the package create a video, share it on your social media and tag us. Then contact us by sending an e-mail to contact@sullygracebeauty.com with the video link for our team to watch it. We will then generate a gift card and reply to your e-mail with the Gift Card information.

How long does the video must be?

Ideally the video should be 3 minutes in length for Youtube and Facebook or 50 seconds for Instagram and TikTok. We simply would love to hear from you and appreciate your time and effort.

How soon can I get the gift card?

After we receive your e-mail with the information expect to receive your Gift Card within 72hrs.

What is the gift card good for?

The gift card is good on all items store wide. Can't be combined with other gift cards.

Does the gift card expire?

All $15 gift cards issued as part of this program will expire in 90 days of being issued.

Preguntas mas frecuentes

Como funciona?

Cuando realice una compra en Sully Grace Beauty y reciba el paquete, cree un video, compártalo en sus redes sociales y etiquétenos. Luego contáctenos enviando un correo electrónico a contact@sullygracebeauty.com con el enlace del video para que nuestro equipo lo vea. Luego, generaremos una tarjeta de regalo y responderemos a su correo electrónico con la información de la tarjeta de regalo.

Qué tan largo debe ser el video?

Idealmente, el video debe tener una duración de 3 minutos para Youtube y Facebook o 50 segundos para Instagram y TikTok. Simplemente nos encantaría saber de usted y agradecer su tiempo y esfuerzo.

Qué tan pronto puedo obtener la tarjeta de regalo?

Después de recibir su correo electrónico con la información, espere recibir su Tarjeta de regalo dentro de las 72 horas.

Para qué sirve la tarjeta regalo?

La tarjeta de regalo es válida para todos los artículos de la tienda. No se puede combinar con otras tarjetas regalo.

Caduca la tarjeta de regalo?

Todas las tarjetas de regalo de $15 emitidas como parte de este programa vencerán a los 90 días de su emisión.
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